UCaaS
Cloud-based collaboration to bring teams closer. UCaaS from TalkTalk Business unites voice, video and messaging on one secure, scalable platform. It’s designed for productivity, powered by our network, and can either be managed by us or overseen by you.
Key features of UCaaS
Unified communication
Voice, video and messaging, all on one cloud platform. Your teams gain a single, straightforward way to collaborate and communicate.
Easy integration
Our UCaaS solution works with your existing CRMs and platforms. We’ll tailor its configuration around how your teams interact.
Mix-and-match licensing
It’s easy to scale with mix-and-match subscription licences that let you add users, locations and features instantly – all with minimal zero downtime or disruption.
Cloud hosting
Reliable cloud hosting for your UCaaS solution: UK and European data centres, built-in security and flexible resources that adapt to your organisation’s needs.
Flexible management
Run your UCaaS solution in-house, or choose our Managed Network Service. Either way, TalkTalk Business experts will keep it performing at its best.
Recognised expertise
We offer UCaas solutions from Zoom, and we’re a Platinum Partner of Mitel – backed by a dedicated team of Voice specialists with advanced certifications and deep product knowledge
What is UCaaS?
Let's TalkHow we deliver UCaaS differently
We combine creative engineering and best-in-class technologies. You get cloud communications geared around how your teams actually work.
Partnership in action
We work as an extension of your team, from UCaaS design and migration through to optimisation and ongoing support.
Flexible management
Choose the setup that fits best. Manage your solution in-house, or let our specialists handle everything, freeing up your IT team.
Proven reliability
Your cloud communications run on our business-only network, with 99.995% uptime and alt-net partnerships for extra reach and resilience.
Fresh, creative thinking
Guided by experience, our engineers think differently. They solve challenges by staying agile, making your solution the best it can be.
Who is it for?
Sector
Retail
UCaaS connects retail teams across stores, offices and warehouses. Communication becomes easier and customer service is improved.
Use cases
- Improving collaboration across stores
- Unifying internal and external comms
Ideal for IT teams improving communication between head office and stores, helping customers get a smoother experience.
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Sector
Hospitality
Cloud-based voice, video and messaging keep teams connected across venues, from head office through to front-of-house.
Use cases
- Enabling consistent service across locations
- Simplifying internal comms and call handling
Perfect for customer experience and IT teams looking to streamline multi-site communications while upholding service quality.
Explore Hospitality
Sector
Logistics
UCaaS links offices, depots and drivers through secure cloud comms. It reduces delays and downtime while protecting valuable data.
Use cases
- Keeping mobile and remote workers connected
- Streamlining comms between depots and HQ
With UCaaS, fleet and operations teams can coordinate routes and deliveries while maintaining unbroken contact with hubs.
Explore LogisticsOur partners
We work with a trusted set of technology leaders, including Cisco, Cisco Meraki, Mitel, Zoom, Comms-care and Pangea. You get a tailored suite of best-in-class products, blended within a service wrap that adapts as your business grows.
Our customer stories
See how leading UK businesses are benefitting from our flexible services and tailored solutions.
UA92
Solutions delivered
- Leased Lines
Co-founded by the Class of '92 and Lancaster University, UA92 offers a range of degree and higher education courses whilst giving students the opportunity to work with big industry players including Microsoft, KPMG and Manchester United. UA92 needed a resilient, flexible network that could help deliver its digital-first curriculum, and power its academic and commercial ambitions.
Read story
TalkTalk Business worked closely with our team to deliver a bespoke solution that meets our current needs and set us up for success in the future. Their proactive approach made the entire process straightforward and collaborative.
Rene Lewis
Director of Digital Services, UA92
Pixel Bar
Solutions delivered
- Leased Lines
Pixel Bar is a gaming, cocktail and esports bar kitted out with arcade machines, modern consoles and high-end gaming PCs. Having opened its first site in Leeds, Pixel Bar was eager to expand its offering in Manchester with a second premise, and needed a high bandwidth, low-latency connection to facilitate the best gaming experience for patrons.
Read storyOur connectivity has given us everything we wanted. It’s enabled us to create flawless online experiences for every customer and member of staff, every time.
Craig Ryan
Co-owner, Pixel Bar
Fuller’s
Solutions delivered
- MPLS IPVPN
- 24/7 monitoring and support
- Ethernet Access Direct upgrades
- Rationalised supplier base
Fuller’s operates nearly 400 pubs and hotels. Reliable connectivity is vital. TalkTalk Business implemented a robust MPLS IPVPN to connect Fuller’s sites, supported by enterprise-grade monitoring and 24/7 support. This new network reduced costs and delivered resilience, giving Fuller’s a scalable platform to future-proof operations and support growth.
Read storyThe new solution is much more robust and stable. And TalkTalk Business is constantly monitoring the network, so I have added peace of mind.
Jared Knight
Service and IT Operations Manager, Fuller’s
Five Guys
Solutions delivered
- Leased Lines
High-end burger chain, Five Guys, needed fast, resilient business-grade internet to support its ambitious growth plans, which could support multiple business functions, at its sites and at its Head Office. With strict timelines in place, they turned to TalkTalk Business to provide a solution.
Read storyOur connectivity has given us everything we wanted. It’s enabled us to create flawless online experiences for every customer and member of staff, every time.
William Day
IT Director, Five Guys
Micheldever Tyre and Auto Services
Solutions delivered
- SIP Trunking telephony
- Cloud bolt-ons for remote working
- Ethernet over Fibre and EFM leased lines
- Meraki switch replacements
- Dual connectivity for warehouses
Micheldever sells six million tyres a year through 170 sites. Legacy ISDN systems in seven call centres created inefficiencies, while warehouse digitisation demanded reliable connectivity. TalkTalk Business implemented SIP Trunking, with cloud bolt-ons to support remote work. Additional upgrades included Ethernet circuits and Meraki switches.
Read storyCall centre staff now access the telephony system wherever they are, via a handset or softphone app. It’s making us much more responsive to customer needs.
Luke Claughton
Head of IT, Micheldever
i90
Solutions delivered
- Leased Lines
i90 is an IT consultancy, providing support and maintenance to businesses in the North East. Owner, James, used to split his time working from home and delivering on-site support to clients. But during the pandemic, James worked from home exclusively. With his family at home sharing the same internet connection, James struggled to work effectively without sacrificing his family's bandwidth needs.
Read storyWith my new leased line, I can provide services that I couldn’t even think of three months ago. I’m delighted because it’s done exactly what I needed it to do. It’s delivered the connectivity my family needed and at the same time enabled me to evolve and enhance my business offering.
James Powell
Director, i90
Society1
Solutions delivered
- Leased Lines
Society1 provides fully flexible workspaces and meeting rooms to individuals and remote teams looking for a base to work from or to take a break from working at home. Many of its customers are high-bandwidth users, so a reliable, ultrafast internet connection is vital to ensure customer retention and satisfaction. But when its previous connectivity provider went into liquidation, owner Brendan was concerned about how this would impact his business.
Read storyI’m absolutely confident in our network now. Previously, it was ok, with 50-60 people in the building at once, but we’d constantly worry if the Wi-Fi was starting to strain. Now we have the bandwidth to guarantee high speeds to hundreds of devices on the network, no matter what.
Brendon King
Owner, Society1
Matthew Clark
Solutions delivered
- CCaaS
Matthew Clark is a national beverage wholesaler, supplying alcoholic and non-alcoholic beverages, training and marketing support to thousands of hospitality premises across the UK. With a telephony system that was outdated and expensive to run, the business needed a cost-effective alternative that supported the demands of modern communication.
Read storyThe entire experience has been incredibly positive. You phone TalkTalk Business and they will get the job done. When an issue arose during installation, the TalkTalk Business team brought it up, and offered a solution at the same time that was already in progress.
Justin Nettley
Infrastructure Manager, Matthew Clark
Sausage Dog
Solutions delivered
- Leased Lines
Sausage Dog Entertainment Ltd is a franchised operation of CeX, the world’s leading technology and entertainment specialist. The business needs a robust internet connection to perform essential business tasks. But with its connectivity dropping out almost every day, staff struggled to do their job effectively. Director, Carl Brown, reached out to TalkTalk Business for a solution.
Read storyOur service hasn’t dropped off once! Now, we have a reliable connection that helps us to maintain commercial relationships and make the right first impression, every time. There’s a definite improvement in the speed and quality of the connection too.
Carl Brown
Director, Sausage Dog
Tarmac
Solutions delivered
- UCaaS
Tarmac Building Products is a division of Tarmac, the UK’s leading sustainable building materials and constructions solutions business. Seeking to streamline customer interactions, Tarmac needed a multi-channel solution to enable customers to interact with the business in the way they wanted.
Read storyWhenever I’ve needed their support, TalkTalk Business has been able to come in and show me the product and help me with my decisions. With the support of TalkTalk Business, Tarmac’s contact centre will continue to become increasingly responsive, data-driven and agile
Nikki Sampson
Commercial Excellence Manager, Tarmac
Vets Now
Solutions delivered
- UCaaS
- MPLS
Vets Now provides out-of-hours emergency care to over 1,500 veterinary practices across the UK. It already had insufficient bandwidth to support its 2,000 staff, but when the pandemic began, it needed to implement a remote working model rapidly while catering to increased demand for its online services.
Read storyTalkTalk Business was able to step up and deliver a work from home solution across our infrastructure, implementing a series of upgrades that would have usually taken 18 months to two years, and delivering them in just three months. This ensured we had additional network capacity and capabilities, which was invaluable when providing services through COVID.
Niall Phillips
Director of Technology, Vets Now