Customer Story - UA92
Pioneering higher education institution University Academy 92 (UA92) makes learning available to everyone, priding itself on accessibility, social mobility and inclusivity. The university needed a robust, flexible network solution that would meet its students’ digital demands no matter what, as well as cater for hosting conferences and events.
The Challenge#
To help deliver its digital-first curriculum, UA92 required a rock-solid network at its two Manchester sites. A connectivity solution that could drive seamless learning whilst also supporting its commercial activity was crucial. What’s more, UA92 needed a network that could manage high volumes of traffic at the busiest times and help deliver its vision for the future.
The Solution#
TalkTalk Business understood that the university needed a tailored, multi-purpose solution, and recommended a dual-circuit dedicated leased line connection. A dual-circuit solution would allow UA92 to scale up to meet its evolving needs immediately and handle high levels of traffic during peak periods – with the support of a secondary connection for enhanced reliability and peace of mind.
The Outcome#
With robust network infrastructure now in place at both its sites, UA92 can rest assured that it can facilitate uninterrupted learning experiences for its students day in, day out. Thanks to hands-on support and installation from TalkTalk Business, the university has the digital capability it needs to host events – and one that aligns with its innovative approach to education.
"TalkTalk Business worked closely with our team to deliver a bespoke solution that meets our current needs and set us up for success in the future. Their proactive approach made the entire process straightforward and collaborative."
Rene Lewis, Director of Digital Services, UA92
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Our customer stories
See how leading UK businesses are benefitting from our flexible services and tailored solutions.
UA92
Solutions delivered
Leased Lines
- Leased Lines
UA92
Co-founded by the Class of '92 and Lancaster University, UA92 offers a range of degree and higher education courses whilst giving students the opportunity to work with big industry players including Microsoft, KPMG and Manchester United. UA92 needed a resilient, flexible network that could help deliver its digital-first curriculum, and power its academic and commercial ambitions.
Read Story
Rene Lewis
Director of Digital Services, UA92
TalkTalk Business worked closely with our team to deliver a bespoke solution that meets our current needs and set us up for success in the future. Their proactive approach made the entire process straightforward and collaborative.
Pixel Bar
Solutions delivered
Leased Lines
- Leased Lines
Pixel Bar
Pixel Bar is a gaming, cocktail and esports bar kitted out with arcade machines, modern consoles and high-end gaming PCs. Having opened its first site in Leeds, Pixel Bar was eager to expand its offering in Manchester with a second premise, and needed a high bandwidth, low-latency connection to facilitate the best gaming experience for patrons.
Read StoryCraig Ryan
Co-owner, Pixel Bar
Our connectivity has given us everything we wanted. It’s enabled us to create flawless online experiences for every customer and member of staff, every time
Fuller’s
Solutions delivered
MPLS IPVPN - 24/7 monitoring and support - Ethernet Access Direct upgrades - Rationalised supplier base
- MPLS IPVPN
- 24/7 monitoring and support
- Ethernet Access Direct upgrades
- Rationalised supplier base
Fuller’s
Fuller’s operates nearly 400 pubs and hotels. Reliable connectivity is vital. TalkTalk Business implemented a robust MPLS IPVPN to connect Fuller’s sites, supported by enterprise-grade monitoring and 24/7 support. This new network reduced costs and delivered resilience, giving Fuller’s a scalable platform to future-proof operations and support growth.
Read StoryJared Knight
Service and IT Operations Manager, Fuller’s
The new solution is much more robust and stable. And TalkTalk Business is constantly monitoring the network, so I have added peace of mind.
Five Guys
Solutions delivered
Leased Lines
- Leased Lines
Five Guys
High-end burger chain, Five Guys, needed fast, resilient business-grade internet to support its ambitious growth plans, which could support multiple business functions, at its sites and at its Head Office. With strict timelines in place, they turned to TalkTalk Business to provide a solution.
Read StoryWilliam Day
IT Director, Five Guys
Our connectivity has given us everything we wanted. It’s enabled us to create flawless online experiences for every customer and member of staff, every time.
Micheldever Tyre and Auto Services
Solutions delivered
SIP Trunking telephony - Cloud bolt-ons for remote working - Ethernet over Fibre and EFM leased lines - Meraki switch replacements - Dual connectivity for warehouses
- SIP Trunking telephony
- Cloud bolt-ons for remote working
- Ethernet over Fibre and EFM leased lines
- Meraki switch replacements
- Dual connectivity for warehouses
Micheldever Tyre and Auto Services
Micheldever sells six million tyres a year through 170 sites. Legacy ISDN systems in seven call centres created inefficiencies, while warehouse digitisation demanded reliable connectivity. TalkTalk Business implemented SIP Trunking, with cloud bolt-ons to support remote work. Additional upgrades included Ethernet circuits and Meraki switches.
Read StoryLuke Claughton
Head of IT, Micheldever
Call centre staff now access the telephony system wherever they are, via a handset or softphone app. It’s making us much more responsive to customer needs.
i90
Solutions delivered
Leased Lines
- Leased Lines
i90
i90 is an IT consultancy, providing support and maintenance to businesses in the North East. Owner, James, used to split his time working from home and delivering on-site support to clients. But during the pandemic, James worked from home exclusively. With his family at home sharing the same internet connection, James struggled to work effectively without sacrificing his family's bandwidth needs.
Read StoryJames Powell
Director, i90
With my new leased line, I can provide services that I couldn’t even think of three months ago. I’m delighted because it’s done exactly what I needed it to do. It’s delivered the connectivity my family needed and at the same time enabled me to evolve and enhance my business offering.
Society1
Solutions delivered
Leased Lines
- Leased Lines
Society1
Society1 provides fully flexible workspaces and meeting rooms to individuals and remote teams looking for a base to work from or to take a break from working at home. Many of its customers are high-bandwidth users, so a reliable, ultrafast internet connection is vital to ensure customer retention and satisfaction. But when its previous connectivity provider went into liquidation, owner Brendan was concerned about how this would impact his business.
Read StoryBrendon King
Owner, Society1
I’m absolutely confident in our network now. Previously, it was ok, with 50-60 people in the building at once, but we’d constantly worry if the Wi-Fi was starting to strain. Now we have the bandwidth to guarantee high speeds to hundreds of devices on the network, no matter what.
Matthew Clark
Solutions delivered
CCaaS
- CCaaS
Matthew Clark
Matthew Clark is a national beverage wholesaler, supplying alcoholic and non-alcoholic beverages, training and marketing support to thousands of hospitality premises across the UK. With a telephony system that was outdated and expensive to run, the business needed a cost-effective alternative that supported the demands of modern communication.
Read StoryJustin Nettley
Infrastructure Manager, Matthew Clark
The entire experience has been incredibly positive. You phone TalkTalk Business and they will get the job done. When an issue arose during installation, the TalkTalk Business team brought it up, and offered a solution at the same time that was already in progress.
Sausage Dog
Solutions delivered
Leased Lines
- Leased Lines
Sausage Dog
Sausage Dog Entertainment Ltd is a franchised operation of CeX, the world’s leading technology and entertainment specialist. The business needs a robust internet connection to perform essential business tasks. But with its connectivity dropping out almost every day, staff struggled to do their job effectively. Director, Carl Brown, reached out to TalkTalk Business for a solution.
Read StoryCarl Brown
Director, Sausage Dog
Our service hasn’t dropped off once! Now, we have a reliable connection that helps us to maintain commercial relationships and make the right first impression, every time. There’s a definite improvement in the speed and quality of the connection too.
Tarmac
Solutions delivered
UCaaS
- UCaaS
Tarmac
Tarmac Building Products is a division of Tarmac, the UK’s leading sustainable building materials and constructions solutions business. Seeking to streamline customer interactions, Tarmac needed a multi-channel solution to enable customers to interact with the business in the way they wanted.
Read StoryNikki Sampson
Commercial Excellence Manager, Tarmac
Whenever I’ve needed their support, TalkTalk Business has been able to come in and show me the product and help me with my decisions. With the support of TalkTalk Business, Tarmac’s contact centre will continue to become increasingly responsive, data-driven and agile
Vets Now
Solutions delivered
UCaaS - MPLS
- UCaaS
- MPLS
Vets Now
Vets Now provides out-of-hours emergency care to over 1,500 veterinary practices across the UK. It already had insufficient bandwidth to support its 2,000 staff, but when the pandemic began, it needed to implement a remote working model rapidly while catering to increased demand for its online services.
Read StoryNiall Phillips
Director of Technology, Vets Now
TalkTalk Business was able to step up and deliver a work from home solution across our infrastructure, implementing a series of upgrades that would have usually taken 18 months to two years, and delivering them in just three months. This ensured we had additional network capacity and capabilities, which was invaluable when providing services through COVID.
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