On this page you will find links to the Terms and Conditions of our Products for business use. It is important you take some time to look at it to make sure you fully understand the terms and conditions you’ll be entering into with us.

Your Contract with TalkTalk Business will be made up of:

the Terms and Conditions; and

the Charges and the other facilities we agree to provide to you as set out in the Price List

TalkTalk Business Partner’s will need to refer to the Partner Master Services Agreement or relevant Reseller Agreement entered into with TalkTalk Business.

General Terms & Conditions

The General terms and conditions apply to the following products:

Simply Business Broadband

Complete Business Broadband

Simply Business Fibre

Complete Business Fibre

Business Broadband Products

Office Caller

Calls and Lines

General terms & conditions - Apply to our fixed line and broadband products. Download

Business broadband terms - These Business Broadband Terms are supplementary to the General Terms and apply to the Business Broadband products. Download

Customer Account Terms - To view our customer account terms, please click here. Download

Business broadband FAQs - Click below to download our frequently asked questions regarding our Business Broadband Terms. Download

Ofcom General Conditions

Ofcom's general conditions C7 - TalkTalk Business complies with Ofcom’s General Condition 7 on service migrations and home moves. Download

Business broadband service level transparency - TalkTalk Business Broadband Service Level Transparency Information. Download

Advice - Help and advice on how to get the most from your phones and broadband. Download

Broadband Code of Practice

The Voluntary Business Broadband Speeds Code of Practice aims to provide business customers purchasing standard business broadband services with transparent and accurate information on their broadband speeds. Download

Price lists

Fixed line & broadband - Price list that applies to our fixed line and broadband products. Download

Any disclaimer and exclusion of liability shall not apply to the Price Manual made available via the website. You shall be entitled to rely on the accuracy of the information we provided in the Price Manual at all times.

Traffic Management

Traffic Management - You can see exactly how our traffic management measures apply to your services here. Download

TalkTalk Third Party Processor List

Our Third Party Processor List can be found here. Download

Small Business complaints code

To view our Small Business complaints code, click here